Refund Policy

Our Approach to Refunds

We want you to love SuitedGames. Here's how refunds work — no fine print, just straight talk.

We're a small team at Live Life Innovative in Sydney, Australia, and we've tried to make this as fair and transparent as possible.

Subscription Cancellation

You can cancel your premium subscription at any time — no questions asked.

• When you cancel, you keep full access to premium features until the end of your current billing period
• After that, your account reverts to the free tier — you don't lose your account, stats, or game history
• Cancellation stops future charges immediately, but your premium access continues through the period you've already paid for

Change-of-Mind Refunds

Because SuitedGames is a digital service that you can access immediately after subscribing, we are unable to offer refunds simply for changing your mind.

When You ARE Entitled to a Refund

Under Australian Consumer Law (and similar consumer-protection laws around the world), you have rights that we take seriously and will always honour.

Major Failure

If the service is significantly different from what was described, or has a serious problem that can't be fixed, you're entitled to a full refund.

Minor Failure

If a feature isn't working as expected but the service is still broadly usable, we'll fix the issue as quickly as possible. If we can't fix it in a reasonable time, you're entitled to a refund.

Examples of When a Refund Applies

• You were charged but never gained access to premium features
• A significant feature advertised as part of premium was unavailable for an extended period
• A billing error resulted in being charged the wrong amount or charged after cancellation
• The service was substantially unavailable for a prolonged period

Where a refund is granted for a partial billing period, the amount will be pro-rated based on the unused portion of your subscription.

Battle Pass & Virtual Item Purchases

• Battle Pass and cosmetic purchases are non-refundable, except as required by applicable consumer law
• Coins are an in-game virtual currency earned through gameplay. They have no real-world monetary value and are not eligible for refunds or cash-outs
• Exception: If the item doesn't work as described or wasn't delivered, contact us and we'll sort it out
• Your consumer-law rights still apply to these purchases

How to Request a Refund

Contact us with:

• Your account email address
• What you'd like a refund for
• A brief description of the issue

We aim to respond within 2 business days. Approved refunds are processed back to your original payment method via Stripe within 5–10 business days.

Our Promise

We'd rather fix a problem than lose a player. If something's not right, please reach out — we're real people and we genuinely want to help.

If you believe your consumer rights have not been met, you can also contact the Australian Competition & Consumer Commission (ACCC).